また行きたい美容室のユニークなサービス

他店ではないサービスは客の記憶に残ります。引っ越し後に納得できる美容室と出会えておらず、色々な美容室を試しています。その中で出会った、他店ではないユニークなサービスがあったのでお知らせしますね。

ドリンク2杯サービス

美容室でコーヒーや紅茶などのドリンクが提供されることは多いです。しかし、「おかわりいかがですか?」と2杯提供された時は嬉しかったな。

パーマやカラーリングをする時は、時間がかかります。長い時間待っていると、喉が乾く、乾く。ドリンクを提供されると、待ってましたとばかりに、一気に飲み干してしまうのは私だけでしょうか。このお店では、紅茶を2杯いただけて、喉カラカラ状態にならずに済みました。

紅茶やコーヒーは、準備するのも大変だと思います。なんなら、水でいいので、好きなだけ飲ませてくれると嬉しいな。

託児サービス

施術をしている間、無料で子供を預かってくれる託児サービス。私が先日行った美容室には託児ルームが併設されており、カットとカラーをしている間に、6ヶ月の子供を預かってもらいました。

カットスペースとは別室になっている託児ルームに子供を預けた後、雑誌と一緒にiPadが渡されました。託児ルームにはカメラが設置されていて、そのiPadで託児ルームの様子をライブで見る事ができました。子供がおもちゃで遊ぶ様子や、託児ルームのスタッフの方に抱っこしてもらっている様子をいつでも見ることができたので、安心して預けることができました。

カフェレベル!な美味しいドリンクの提供

前述したように、ドリンクの提供はよくあるサービスですが、味は美味しいですか?私のこれまでの経験では、コーヒーはインスタント。紅茶も味が薄い。美容院では喉がカラカラになるので、飲み物を頂けるだけで有難いとはいえ、やはり美味しいものが飲みたい。

ここは、カフェ?と思わず唸ってしまうレベルの高い飲み物を提供されると、やはり記憶に残ります。丁寧にコーヒーを入れたり、上等な紅茶を用意してくれるお店は、カットが上手です。細部にまでクオリティに気をつけている姿勢が見て取れました。

雑誌がiPadで読み放題

100冊以上の最新の雑誌が入ったiPadを持ってきてくれて感動しました。iPadで雑誌が読めるメリットは次の2点です。

  • 清潔

雑誌を冊子で提供されると、他の客の髪の毛が挟んであることが時たまあります。iPadなら、清潔です。

  • 飽きない

雑誌を数冊持ってきてもらっても、興味がない内容だと、他の雑誌が読みたくなります。しかし、店員さんに、何度も雑誌を変更してもらうのは気がひけるもの。店員さんも、忙しい時に、客の雑誌の替え時をチェックするのは大変なはずです。その点、iPadだと、すべての雑誌が入っているので、客が自分で興味がある雑誌を選んで読み放題です。

入店時に客の嗜好を確認

入店時にヘアスタイルの希望を書く紙が渡されることは多いです。それに加えて、次のようなポイントも確認してくれると気持ちよい時間を美容室で過ごせる事が多いです。

  • シャンプーの仕方は強め、弱め、どちらが好きか
  • カット中は話をしたいか、それとも、静かに過ごしたいか

髪質や似合う髪型は、プロである美容師さんに判断してほしいところですが、シャンプーの強さの好みなどは人それぞれ。事前に好みを確認してくれると、あとは、色々と質問されることもなく、くつろいだ時間を過ごせますね。

まとめ

カット、カラーの技術が上手な事はマスト条件ですが、他ではないサービスは客の心に残りますね。さて、次は、どんなサービスに出会えるのかな。

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